Privacy Policy

At Yeloweé (operated by C&T India Ventures), we prioritize the privacy and security of our guests. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our salon and spa at Vibes Clubhouse, Pionier District, Gattahalli, Bangalore, or use our website.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our services.

1. Information We Collect

We collect information that helps us deliver a personalized and premium grooming experience. This includes:

• Personal Identification: Name, email address, telephone number, and date of birth (for birthday rewards).
• Booking & Service Preferences: Appointment details, preferred stylists, treatments selected, and notes on specific hair or skin preferences/allergies.
• Payment Information: Credit card details, digital wallet identifiers, and billing history (processed via secure, certified payment gateways).
• Technical Data: IP address, browser type, operating system, and website usage statistics via cookies and similar tracking technologies.

2. How We Use Your Information

We use the collected information for purposes including:

• Scheduling, confirming, modifying, and billing your appointments.
• Maintaining premium customer service history to tailor treatments to your personal preferences.
• Sending appointment reminders, updates, and promotional offers (with your explicit consent).
• Ensuring health and hygiene compliance (e.g. tracking skin allergies or treatment contraindications).
• Improving our website performance, layout, and service offerings.

3. Data Retention and Security

We retain personal data only as long as necessary to provide services and meet legal obligations. We implement rigorous administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure.

Your digital records are stored securely, and physical check-in information is restricted to authorized spa and salon personnel only.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers (such as booking platforms and payment processors) strictly to facilitate our salon operations under strict confidentiality agreements.

5. Your Rights and Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your records from our active database. You may also opt-out of marketing communications at any time by clicking the “unsubscribe” link in emails or replying to SMS notifications.